FAQ

Frequently Asked Questions.

Each door is built to your exact specifications, making it truly unique. Unfortunately, this also means that if an order is canceled or undelivered, the door cannot be easily resold. To ensure continued quality and minimize potential losses, we require upfront payment. We offer secure online payment options for your convenience and peace of mind. We appreciate your understanding!

We offer free delivery to all locations within Bharat (India)! No matter where you are in the country, we’ll bring your door right to your doorstep at no additional cost.

You can conveniently pay using any of the following methods: UPI, credit card, debit card, major wallets, or net banking.

Absolutely! We use Razorpay, a leading payment gateway, to ensure that your payment information is safe and secure.

No, the listed prices are inclusive of all applicable taxes, including GST.

Yes, we offer free home delivery to all states and cities across Bharat (India).

You can easily check the serviceability by entering your pin code on the product page, cart, or checkout page.

Yes! Once your order is shipped, you’ll receive an email and a WhatsApp message with a tracking link. You can use it to track the progress of your delivery.

Our main manufacturing unit is located in Bangalore, Karnataka.

At this time, we only ship within Bharat (India). We’re exploring options for international shipping in the future, so stay tuned!

We offer an online shopping experience for convenience and affordability. While we don’t currently have physical showrooms or send out samples, we provide high-quality photos, 360° views, and real customer photos to help you visualize your perfect door. Don’t hesitate to contact us for personalized advice!

Glazing doors feature a sleek, modern look with a smooth, glossy finish. They’re made of high-quality Flush Doors with a digitally printed design and a protective matt or glossy epoxy layer. WPC doors, on the other hand, are made of a Wood and Plastic composite material that is highly durable, 100% waterproof, and termite-proof. They’re perfect for bathrooms, kitchens, and outdoor areas.

We use high-quality, sustainably sourced hardwoods like mango wood and neem wood for strength and durability. All wood undergoes a natural seasoning process, Klin Seasoning, and high-pressure heat treatment for premium quality. We also use premium-grade face and core for the best finish.

While we believe in offering a variety of door styles to cater to personal preferences, we acknowledge the popularity of Vastu principles in home design. Our Vastu doors are designed and positioned based on traditional recommendations, aiming to promote positive energy flow and bring harmony to your living space. Some potential benefits include:

  • Enhanced sense of peace and wellbeing
  • Improved health and prosperity
  • Increased focus and productivity
  • Balanced flow of energy within the home

It’s important to note that the effectiveness of Vastu principles is subjective and varies based on individual beliefs and circumstances. However, we provide Vastu doors as an option for those who value these traditional practices.

Yes, we offer custom door design and size options. Contact us through the website or by WhatsApp for further details.

Yes, our WPC doors and Glazing doors with a 100% waterproof option are specifically designed for outdoor use. They can withstand harsh weather conditions and are resistant to moisture, fading, and warping.

We offer a comprehensive 1-year warranty on all our doors against manufacturing defects and material flaws. This warranty ensures peace of mind and reflects our commitment to providing high-quality products. For detailed warranty information, please refer to our Terms and Conditions.

While we don’t have our installation team, we’re working on partnering with local carpenters to offer installation services soon. Stay tuned for updates! You can also reach out to Urban Company for installation.

Basic carpentry skills and a few essential tools, such as a level, screwdriver, and drill, are usually all that’s needed for DIY door installation. We’ll provide detailed instructions about the DIY Guide here.

Regular cleaning with a damp cloth is usually sufficient for most of our doors. Avoid using harsh cleaning chemicals or abrasive materials. For WPC doors, you can use a mild soap solution if needed.

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