Shipping Policy


Shipping Policy



At Bright Doors, we understand that receiving your beautiful new doors quickly and safely is paramount. That’s why we prioritize reliable shipping options to ensure your doors arrive at your doorstep in pristine condition, ready to elevate your home’s style and functionality.

Bright Doors (“we” and “us”) is the operator of (https://brightdoors.in) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations for our service.

General:

  • Our doors are crafted with love in India, specifically designed to grace Indian homes.
  • While we strive for accurate stock availability, occasional discrepancies might occur. In such cases, we’ll fulfill the available items and contact you regarding back-ordered ones. You can choose to wait for restocking or opt for a refund.
  • To avoid delivery delays, please double-check your shipping address for accuracy and completeness. Remember, we’re not responsible for delays caused by unforeseen circumstances like weather or traffic.

Shipping Costs:

  • We believe in making premium doors accessible, which is why we offer free shipping throughout India! However, some remote or hilly areas might require additional charges. Simply add your desired doors to your cart and proceed to checkout to see the exact shipping cost for your location.

Delivery Terms:

4.1 Domestic Transit Time:

  • Generally, domestic deliveries take 4-15 days, but the exact timeframe depends on your location. We’ll provide an estimated delivery window during checkout.

4.2 International Transit Time:

  • Currently, we’re laser-focused on serving the Indian market, but international shipping might be an exciting possibility in the future! Stay tuned!

4.3 Delivery Restrictions:

  • To ensure smooth deliveries, we have a limited list of areas where we’re unable to ship. This list is available upon request, and we’re always happy to explore alternative solutions if possible.

4.4 Dispatch Time:

  • Once your order is placed and payment is confirmed, your doors get whisked away to our production unit! Expect them to be dispatched within 3-15 business days. Our hardworking team operates Monday-Friday during standard business hours, taking national holidays off to recharge for even better service. In case of unforeseen closures, we’ll do our best to minimize any dispatch delays.

4.5 Change of Delivery Address:

  • Need to update your delivery address? No worries! As long as your order hasn’t been dispatched, we can easily accommodate address changes.

4.6 Items Out of Stock:

  • If an item in your order happens to be out of stock, we’ll promptly ship the available items and keep you informed about the restocking timeline for the remaining ones. You can then choose to wait for the complete set or request a partial refund.

4.7 Delivery Time Exceeded:

  • While rare, delivery delays beyond the estimated timeframe can occur. If you experience this, don’t hesitate to contact us! We’ll promptly investigate the situation and keep you updated.

Tracking Notifications:

  • Once your doors embark on their journey to your doorstep, you’ll receive a tracking link. This nifty tool allows you to follow their progress in real time, fueled by updates from our trusted shipping partners.

Parcels Damaged in Transit:

  • Although we partner with reliable delivery services, occasional mishaps like damaged parcels can happen. In such situations, please reach out to our friendly customer service team for prompt assistance. Remember, we’re here to ensure your door-to-door experience is smooth and delightful.

Duties & Taxes:

  • Breathe easy! The prices you see on our website already include all applicable sales taxes, so there are no hidden surprises at checkout.

Cancellations:

  • Once your order is placed and confirmed, cancellations are unfortunately not possible. However, if you encounter any issues with your order, please don’t hesitate to contact us. We’re always happy to help and can guide you through our comprehensive refund policy.

Customer Service:

We hope this comprehensive shipping policy clarifies your journey from selecting your dream doors to welcoming them into your home. If you have any further questions, please don’t hesitate to reach out! We’re always happy to chat about doors and ensure your experience with Bright Doors is nothing short of delightful.

Happy Door Shopping!