Return and Refund Policy


Return & Refund Policy



Thank you for choosing Bright Doors! We strive to ensure your complete satisfaction with every purchase. If, for any reason, you need to return an item, this policy outlines the process and conditions clearly.

Interpretations:

  • Words with capitalized first letters hold specific meanings defined below.
  • Definitions apply regardless of singular or plural usage.

Definitions:

  • Company (We/Us/Our): Bright Doors, Arch Main Road, Ideal Home Township R.R. Nagar, Bangalore, 560098.
  • Goods: Items offered for sale on our website.
  • Orders: Your requests to purchase Goods from us.
  • Service: Our website (https://brightdoors.in).
  • Website: Brightdoors.in
  • You: The individual accessing or using our Service.

Returns:

  • We accept returns only due to manufacturing defects, reported within 5 days of receiving the item. The item must be unused, in original packaging, and in a resalable condition.

Return Process:

  1. Initiate Return: Contact us within 5 days of receiving the item to initiate the return process (email: support@brightdoors.in, phone: +91 63666 99020).
  2. Return Shipping: Arrange and pay for return shipping and forward shipping yourself. We recommend an insured and trackable service.
  3. Refund: Upon receiving and accepting the returned item, we will issue a store credit for future purchases. You will receive a notification via email/WhatsApp.
  4. Shipping Costs: We bear the shipping cost and provide free delivery. In the event of a refund, we can only issue the item value, excluding any incentives related to free delivery.

Order Cancellations:

  • You can cancel your order within 1 hour of placing it, without any reason.
  • Inform us of your cancellation via email (support@brightdoors.in).
  • We will issue a full refund to your original payment method within 1 day of receiving the returned goods.

Non-Returnable Goods:

  • The supply of Goods made to Your specifications or clearly personalized or custom size.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorates rapidly.
  • The supply of Goods that are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns that don’t meet these conditions.
Only regular-priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods:

  • Send returns to Arch Main Road, Ideal Home Township R.R. Nagar, Bangalore – 560098.
  • We are not responsible for lost or damaged items during return shipment.
  • Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us:

Warranty Returns:

  • We honor valid warranty claims submitted within 90 days of receiving the items.
  • You will pre-pay for return shipping, but we will reimburse you upon successful warranty claim processing.
  • We aim to process warranty claims within 7 days of receiving the item. Upon claim confirmation, you can choose:
    • Refund to your payment method
    • Store Credit
    • Replacement item (if available)

We hope this policy clarifies your return and refund options. If you have any further questions, please don’t hesitate to contact us!

We believe this revised policy provides a more user-friendly experience for our customers.